Terms & Conditions

Fees

We hold a varied and large selection of bisque. Prices start from £4 up to about £40, and you may paint as many pieces as you like during the time slot you are booked in with us for during your 2 hour session.

In addition to the cost of the ceramic item(s) there is a studio fee of £5 per person per visit.

​The studio fee covers:

Supply of underglaze.

Use of brushes, sponges, stamps & design aids.

Glazing.

Firing in our kiln.

All fees are payable at the time of painting before leaving the studio by card, valid gift voucher or cash.

Deposits

We take deposits for large group bookings and parties. This will be deducted from your bill on the day of your booking. Cancellations over 7 days before the booking will receive 100% refund. For cancellations 7 days or less before the event no refund will be issued in full. We reserve the right to use our discretion after this point.

In studio session bookings

We recommend those attending the studio have a seat booked, regardless of whether they are painting or not. We cannot guarantee space for anyone without a booking. To avoid disappointment, customers are to ensure that they have booked the correct table size and check attendee numbers when booking online.

Disclaimer

The Little Arts Workshop reserve the right to discontinue products, to change specifications, or price of its products at any time without notice and without incurring any obligation whatsoever.

All underglazes, glazes, and paints used by The Little Arts Workshop are water soluble (unless advised otherwise) and as such, the purchaser agrees to assume all liabilities for any and all damages or consequential damages, resulting from use, misuse or accidental spillage, of our products by visitors to the Studio, the event/party organiser, their guests and attendees. The purchaser further agrees that The Little Arts Workshop shall not be responsible, accountable or liable in any way for bodily injury resulting from the misuse of any equipment supplied by The Little Arts Workshop for use at your visit, party or event.

The Little Arts Workshop cannot be held responsible, accountable or liable for any loss or damage to your finished pieces, howsoever caused, once the finished pieces are in the hands of a postal/delivery agent other than an employee of The Little Arts Workshop.

Glaze firing and our Kiln

We try our best to ensure that the creative journey you take with us is fun and enjoyable.  The final part of the journey involves the glazing and firing of your painted ceramic item(s).  Sadly, this is not an exact science, and the kiln is sometimes unpredictable.  While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.

Glaze spotting can occur as well as things that look like brick dust on the items.  Please be aware that although we try to control for these events it is not always possible.  It can be the charm but also the frustration of working with ceramics.  There may be minor colour variations on pieces according to how they have been painted. Minor imperfections are a result of the hand-painted nature of the ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues.

In the unlikely event of your pottery breaking or cracking in the kiln or loss or damage occurring during the glazing or firing process, The Little Arts Workshop accepts no responsibility or liability for claims in relation to ‘emotional distress’ or ‘trauma’. The purchaser agrees that The Little Arts Workshop shall be liable only for the cost of replacement and/or refund to the original value of the item.

Collections

When painting is complete, the item(s) will be left at the studio for glazing and firing. Studio staff will give an estimated date for collection. This is normally approximately 1-2 weeks from the day painting is completed, with the exception of items requiring lustre which is around 3 weeks and clay imprints which is up to 8 weeks.  The estimated date cannot be guaranteed for completion due to the firing process and nature of the product; a degree of flexibility may be required.

As our storage space is limited the glazed and fired pottery will be kept for 8 weeks from the date of firing. If items are not collected within that time, or you do not contact us, you risk the pieces being disposed of.

The Little Arts Workshop cannot take responsibility for how items are handled and used after collection from the premises, pottery is fragile and may be damaged if misused.

Breakages in the studio

Breakages by Customers

Pottery is fragile and broken pottery is extremely sharp. Any breakages will be charged at the full shelf price at the discretion of our staff.

Take away kits to paint outside the studio:

Once items have had paint added to them, they may not be returned for a refund. Take away kits need to be dropped off at the studio once the item(s) have been completed and ready for glazing and firing. Please refer to the items relating to glazing firing  and our kiln and collections above.

In booking The Little Arts Workshop for your pottery painting session, event or purchasing take away kits and items online, you hereby agree to have read, understood and be bound by our terms and conditions.

Vouchers

Our gift cards/vouchers are valid for 1 year from the date of purchase. Purchasers are made aware of this at the time of purchase.

The Little Arts Workshop reserves the right to amend our terms and conditions from time to time.

​The Little Arts Workshop reserve the right to use photographs of your work for our marketing, website and social media.

Except where stated to the contrary, the text, photographs, graphics and information contained in the website is the copyright of The Little Arts Workshop.

​The Little Arts Workshop

Unit 3, Millside Industrial Estate, Southmill Road, Bishop’s Stortford, CM23 3DP Tel: 07956159845